FAQs

1. Do your items work in Australia?

We endeavour to provide DVDs and Blu-rays that are compatible with Australian players, however there are many items that unfortunately not compatible and will require a multi-region player in order to play these discs.

All region information can be found on the product page under the 'Region Information' tab. If you are unsure about the region of a particular item, please feel free to contact us prior to purchasing and we can assist you.

2. Are your DVDs and Blu-rays new or used?

All our items are brand new and sealed. We do not sell used or refurbished items, so you can expect the highest quality when purchasing from us.

3. What is your shipping and returns policy?

Please see our Shipping & Returns page.

4. Do you ship internationally?

We currently only ship to Australia and New Zealand.

5. My order arrived damaged. What can I do about it?

Should your order arrive damaged or faulty, please contact us within 14 working days of your order being fulfilled and we will arrange an exchange or refund.

6. How do I change or cancel my order?

Your order can be changed or cancelled at any time before your order is shipped.

Please email us at support@dvdhub.com.au with your order number and the change you would like to make.

7. I think my order is lost in the mail. What can I do about it?

If your order is lost during shipment please contact us and we will endeavour to ship a replacement as soon as possible (depending on product availability); however, in order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your order. It's also vital to ensure that you have provided us with the correct shipping address.

Note: Replacement items will be shipped at the cost of DVD Hub, except orders where an incorrect shipping address or other information has been provided.

8. I've changed my mind. Can I refund my purchase?

Unfortunately we cannot accept change of mind returns. Please be mindful of this before placing your order.

9. My item is not working in my machine. What can I do?

If the item you purchased is region compatible with your machine, it may be an issue with your machine or the disc.

As a first step, try cleaning the disc with a lint free cloth and try play the disc again. If it still isn’t working you may need to update the firmware of your player. Please refer to the instruction manual for your machine.

Please note: DVD players will not play Blu-ray or 4K discs.

10. I have updated the firmware on my player and the disc still isn’t working. Can I return my item?

Yes, absolutely. If the disc still doesn’t work - provided it is the correct region - you are more than welcome to return the item. Please contact us with your order number and item details.

11. What payment options are available?

DVD Hub accepts the following payment options:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal

12. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us by sending an email to support@dvdhub.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.